Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is a thin tent, a window made of soft plastic. In size s men's shoes 41 sizes still fit, but already tightly will not tie.
fast delivery loved them
The handbag is not bad.
Delivery is very fast. The bag for shoes is excellent, I'll order more. 43 size of shoes fit and there is still a free place. Seller recommend.
Items received very quickly. Thank you
сшит качественно. без посторонних запахов
The bag for shoes fully corresponds to the description, a useful thing for trips, especially for such a price. The parcel was tracked, I recommend the store.
Delivery is fast, about two weeks. The product corresponds to the description, good quality, the bags are not flimsy, the seams are even and neat, in size L with a margin of fit men's shoes 43 sizes, in S also climbed but butt. At the bottom read the question how many comes bags where there are two of them in the photo, the answer is one) just from those organizers that in the photo one of them is distinguished by the drawing on the bag itself, just the store so posted a photo of the goods. Organizers and seller recommend. Excellent вещ both for storage and on the road to the suitcase.
Recommend. Material quality, sewn well,
I love that product. It’s too cute and good quality. Fast shipping to sri lanaka. Thank you store. Keep it up..! I love that product. It’s too cute and good quality. Fast shipping to sri lanaka. Thank you seller. Keep it up..!
Just super Quality is excellent
Not very, but for a penny will go.
Delivery less than a month to Ukraine Ordered size S (28*37)-in fact 28*36,5 A pair of sneakers of the 36th size fits freely Does not stink, dense material
The parcel came quickly. Seller recommend!
They seem waterproof, the time will show, a little harsh, and so in general and in general the price-the quality corresponds
To try.
Sneakers 40 and 41 sizes fit into a small bag (s) in a lapping, I will attach a photo for comparison of a large bag and a small one, for shoes 42 size and above, take a large bag (L). Washed in a washing machine on synthetic mode at a temperature of 40 degrees with other synthetic things, the bags are all right as they were. Advise.
Good product
How long will not know until new like everything is normal
Quality is good, recommend