Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works. Came with a charged battery. The length of the headband ribbon is small, maximum on the teenager, the adult will press the head when worn for a long time.
Ukraine was not tracked. A month went through ukrmail. Despite this, the flashlight shines. And it seems not bad.
I order the second, the quality is satisfied. It shines brightly, if you need to reduce brightness, you just need to press and hold the button on any of the modes.
Perfect flashlight and fast shipping
The lantern is excellent, do not need batteries, powerful and bright, the light is Dot and general. There is no function of blinking, and thank God .. extra. Pleased with the built-in magnet on the side, strong-you can put somewhere or hang self-tapping.
Very good flashlight. Shines bright, there is a choice of mode, focus or scattered, magnet. Competent tilt adjustment. The box, though in vain ordered, useless and not very high quality.
Very exact, they're very functional. I 've already tried them on the campsite and they're going well. They light quite and are comfortable.
Ordered 21.07, received 23.07. Borisov reached almost a month. The goods are satisfied, it shines well, came with a charged battery. If anyone is interested, I recommend to buy. To the store Thank you!!!
The lantern came to Tula in 42 days. Track number was tracked by China. Packed in a bag with a navel. Everything's fine. Externally looks good. I do not know how he will survive the fall, but in general norms. It shines perfectly. Bright. For its size is enough. Everything is fine, except for a long delivery. You can take)).
I'm buying it for the second time. This time ordered 2 pcs. Everything works. For such a price-normally working, with a magnet, with two lighting options and with intensity adjustment-normal. Thank the store for the goods.
фонарь супер, шел правда долго, но он крутой, яркий (режим работы верхний круглый, если зажать кнопку и подержать то будет светить тускло, так же и нижний, светит очень ярко, если зажать кнопку будет светить тускло.) вещь отличная пригодится точно! Ремешок хороший, сам фонарик увесистый как заряжать пока не поняла))
Super!!! Very nice lantern. It shines perfectly! It's cool that you can remove from the strap and highlight yourself somewhere closer. A cool theme with a magnet-you can attach to any metal surface and at the same time your hands will be free. There is a charge indication (the diode blinks), rubberized cover protects against moisture (I will not risk it of course to put it in water, but in the rain I think that the drops will not hurt him) Recommend! Very convenient lantern. You can even take it as an option and for a gift. This is always useful in the economy. Fast delivery, was perfectly packed!!! To the store Thank you very much!!!
Fully corresponds to the description. All functions work.
Shvidka delivery approximately three types of delivery to the region. Magnit pratzew. The rubber band itself is dugé yakysna. Has two robot modes. Kut nahilu змінюються.
Отлично освещает. Цена и качество соответствуют. Резинка удобно и прочно сидит на голове. Работают все функции. Заряжается быстро
The goods came in 2 months, given the world situation, we are happy about it. The packing is excellent, the lantern came intact! Seller recommend! Flashlight good: shines bright, button to turn on comfortable, elastic, due to which the lantern is fixed on the head, the quality and magnet on the side is not weak. But the charging cord is flimsy. In general, the goods are very satisfied!
I order not the first time, already Sumarno probably more than 50 pcs.! All friends, friends do not get happy! Excellent, practical lantern! Shines perfectly, in the distance about 150-200 m point, near within a radius of 3-4 meters it lights chic! Brightness adjustment is very convenient! In the tents in the summer enough for 4 days! The best store on Ali, definitely recommend!
Nice lantern. Compact and not heavy. Convenient to work. The best of all the headlamps I 've ever had. Brightness is adjustable by long Press. Maximum brightness is not record, cob normally lights 2-3 meters. CMD shines meters by 20. the fastening of the tape to the flashlight is weak, it is necessary to use neatly and strongly do not pull. My big head doesn't press.
Very good product. Works as it should. I am fully satisfied with the goods as per this price. Best regards and recommend store
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