Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well cushioned in all the right places. Easy to place on bike seat. Like the drawstring closure., keeps cover tightly on seat
bike saddle cover is sooo good! thanks for awesome experience!
I bought this specifically for my wide seat stationary bike and it's been a life saver for my bottom. It feels comfortable, adds the extra padding I need for long workouts on the bike, and fits bike seat perfectly. The only downside I can think of is that occasionally it has a tendency to slide a bit on the seat when I've moved around too much, but it's never come off and has stayed tied in place. I really like this cover.
good quality of my new comfortable bike saddle cover. i was a bit worried but it's fine.
good quality!
Perfect. I will buy more
No reason to worry where to find online. This store is just the perfect place to get everything you need
Quality of comfortable bike saddle cover is OK! Thank you very much!
I have tried multiple seats for my exercise bike and really like this one. While the seat is wider than I expected, it actually fits well and the extra room on the sides give more cushion and ultimately a better feel overall. I am now using this over any of the other bike seat covers that I have. The only thing that might help is betters traps underneath to help tighten the seat a little better, but is not necessary.
Comfy but slides around a bit
bike saddle cover matches description. Made of fine material. Price is not bad.
Good product and fast delivery.
bike saddle cover totally worth its money. recommend.
Thanks to the store for offering comfortable bike saddle cover on sale
I am glad. This was a striking acquisition with a surprisingly adequate quality for such a teeny tiny cost. It's completely what I was expecting it would be. I just had it handed over to me a few hours ago and put it into use that very minute. As a result of the test, I am incredibly excited and would suggest to anyone!
It fit on the seat but the hole to fit over the seat was not big enough. I had to cut some of fabric away and resew to get it over the seat.
Everything corresponds to the description))
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
Really made our stationary bike seat more comfortable to ride longer.