Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Made up of high-quality materials which gives it longer life and makes it durable. Lycra & nylon strap provides a light, soft and comfortable feeling for you, never scratch. Just enjoy workout!
Delivery 2 weeks, sent immediately. She took for her daughter (Osgood Hatter's disease)-11 years old, L-ka, came up well, have stock. This is our first orthosis, there is nothing to compare, but I liked it, good, wide. In communication with the store there was no need, the order was tracked.
Fastest shipping. 13 ordered-26 received. SPB. The only thing, a little too big is the size. The quality of manufacturing at altitude, in orthostores are 4 times more expensive.
Order received, thank you very much! The goods have been on the way 28 days, it is great. The knee sat on my fat leg like a native. Product and store I recommend a troekratno!
Good Day to all! Everything is conveniently regulated for sufficient functioning of the knee! In the knee on New Year's holidays, he rolled behind the snowmobile on mountain skiing (very tangible load) after more or less restored menisca (medial gap of menisca (3A) 2 years ago)-No problem! Thank you store!
Quality at the level. You can take it. From the leg does not fall off.
Delivery a couple of weeks, the quality is excellent, grandmother walk no longer hurt, only how many can they be worn? Product and store recommend :-)
The parcel came on time, the quality is excellent. Thank you very much store! Recommend.
Everything is fine, it corresponds to the description. Can order!
Very fast delivery less than two weeks. Knee pads are comfortable. Thank you and recommend.
Came in 15 days to the Post Office. If I hadn't tracked the track, the notice would have come in a week. The quality is good, but fixing with hinges is not particularly reliable. Suitable for those who have a knee hurts, and for protection when skiing so-so idea. Sit normally. Seller recommend.
Ordered 11.11. Got 24.11. The courier delivered to the door. The bandage corresponds to the description. Delivery is super fast to the Western point of Russia. To the store respect, I recommend.
1 week before the Moscow region delivered "to the door" Courier. The quality is excellent, there is no thread, smell, curves seams, etc. On the leg sits perfectly, does not fall off, with the size guessed, although at first it seemed that the big one. 1 Day wore never felt pain in the knee, will wear on, trauma is not serious but pain is acute, because two children are small and have to sit on their knees, bend the knee often under a very sharp angle. He was very pleased with me today, since there were no such pain, the knee is just fixed and accidentally do not anger it to pain. In general, I'm happy, thank you to the store, for such a price very high quality goods.
The goods came very quickly, within two weeks. For this store a huge plus. The orthosis itself in the photo looks more solid. She took her grandmother, she had the last stage of arthrosis, for her he was weak. Supports the joint, but does not hard fix. For the first and second stages will be useful. Good product, I recommend.
This is the third order from this store. The quality is excellent. Good compression and excellent support. Shipping fast. The courier brought home 10 ++++++++ (
Sits perfectly, chose to size, but in the thigh a little too small, if you wear a bare leg a little bit of a drop down fastening.
Delivery ten days to Voronezh, all as in the description but has not yet tested.
I took it for a friend, the quality is very good, I recommend to buy
I bought my mother 2 bandages. I liked everything, the quality is at altitude. Dimension coincides with description. Delivery Also pleased 11.11.2020 ordered 20.11.2020 already tried on the knee. Cool!!! Seller recommend.
The quality is excellent, the same in pharmacies of 4500.