Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely amazing, 100% recommend for everyone!
I like this product! Shipping is very fast! Quality super!
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!
amazing bike phone holder, thank you!
The item ia just as described: very durable, metal made. I ve tested it on an S10+ with a case and still has some room left for a bigger model.
When such a cheap bicycle phone holder is available online, it's logical to buy it instantly. That's what I did :-)
Quality is not as forecast, to my misfortune. several parameters didn't quite fit what can be judged upon the images, and even though it's still admirable it's not worth the expenses I paid. I shopped for proceeding from frequent supreme remarks but when I got it, it was nothing like what I was imagining it to be.
This is doubtless one of the best, if not the supreme products of thistype I have ever had the joy to use. I have the impression it is a good deal. It was delivered before then it was predicted and saved me a lot of hassle, since I needed it promptly. I was unbelievably contented with the customer service. I adore itself, have not observed any points to discommend. definitely recommend.
carefully packaged, looks fine
Happy with the goods. Done nicely. The goods and store recommend
Fast shipping, quality nice
The store helpedd me out when I couldn't find a bicycle phone holder anywhere. The item quality is up to standard
great bicycle phone holder
OK.This is a quality product and really easy to set up and use. I have it mounted to my motorcycle right now but I’m going to get another one for my bicycle and quad. My iPhone attaches and detaches in two seconds.
As the picture. The quality is good and arrived really fast. Great work!
quite a high quality for such a humble price
awesome bike phone holder. thank you!
Fast shipping, quality is excellent!!!
bicycle phone holder is good. Arrived quite fast.
better than i expected. awesome!
bicycle phone holder came very quickly, for two weeks. Thank You!!
Fabulous bicycle phone holder! The store was quick with communication. It's a perfect choice. A+!
very satisfied with the purchase! excellent goods!
The best thing about this item is its undeniably high quality
I'm super happy it's going great for my electric skateboard.
Thank You so much for this product. Good quality and good price. I recommend this Store :)