Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These gloves are pretty good although not the best that could be made. Padding was okay but could have been thicker and little bit firmer. Key point: compared to other gloves the padding is in the right place and distributes force of the handle bar across a wider area of your palm. Other gloves i tried had strategically-placed padding and they were awful in my experience. So, while not the perfect amount of padding for a mountain bike experience it is good enough to recommend
I have small hands, so I never know whether to go with the small or medium...I probably should have gone ahead and gone with the medium, but I love everything about this glove! I can't complain about the sizing, b/c I didn't take the time to measure my hand to make sure I was getting the correct size. The padding is just what I was looking for, the material on top is very breathable and comfortable, and I appreciate the finger pull straps. I would recommend these gloves--and will probably get another pair.
Good quality material. Product arrived within estimated time. Thanks!
Before I purchased my first pair of riding gloves my hands would go numb within the first hour of riding. The first time I wore these riding gloves I noticed right away how comfortable they felt, no bulky padding and there was no numbness. I am very happy with my purchase.
The gloves are very comfortable and make riding very enjoyable.
Great bike gloves! Maybe I should have listened to someone else's advise and after doing measurements chose one size up. They felt a bit tight at first. I had to stretch them a bit. Now they feel very comfortable to ride but still a bit tight to remove them easily. Still - good gloves. The gel padding is outstanding!
I love the gloves. I have arthritis and I find the ribbing pattern around the fingers helps a lot. The length of the fingers is great!
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!
really really awesome. my 2nd purchase of shockproof half finger gloves actually
very, very good one! thanks for my gloves for cycling!
Actually that's a good price for gloves for cycling. Bought without hesitation
discount is the best offer in this webstore
this is a really inexpensive shockproof half finger gloves if you compare it to other offers. thanks to the store owner!
Bought gloves for cycling on sale, never regretted the purchase
Thank you for great shockproof half finger gloves and fast shipping! `ll order again from this store!
the delivery was very fast, faster than expected, very good! Very pleased with the term!
Used these gloves for a month now. Got a size larger and they fit very nicely. The padding is gel but for the price it is good padding and more importantly, distributed very well in the right places. They are cool with the mesh in the back, the pull off loops are very handy. They also have a sweat wipe cloth on the back of both thumbs. So over all a good value for better than good riding gloves.
Budget shockproof half finger gloves from a reputable store? This is perfect!
They look good and they feel good. It is my favorite in the meantime. I love them and can recommend them to everybody 👍👍👍
Nice product
As I can judge from my experience, the quality of shockproof half finger gloves is more than satisfactory
all as described
I recently had surgery on my left hand and purchased these gloves to help make riding my bike more comfortable. I also purchased a pair for my husband and we were both surprised at how much better our hands felt after riding for a while. We ride hybrid bikes and are often riding on bumpy trials; the gloves were great for reducing the tingling that is a result of the constant vibration.
shockproof half finger gloves makes a perfect gift. couldn't be happier!
gloves for cycling are delivered already. thanks a bunch!
Buying from this store has exceeded all my expectations. Thanks for gloves for cycling!
Arrived ahead of time. Quality is satisfying. I recommend.
High quality goods, all according to the description. Express delivery, next time I am happy with shopping in this store!
reviews indicate it's a fairly good item. totally agree, i am happy with the purchase
Excellent product. Thanks!
gorgeous half finger gloves for cycling, thanks!
Everything is ok, thanks for gloves for cycling
I hoped that these gloves would provide some relief for the cramping, numbness and fatigue I've experienced on rides of 30-50 miles on my commuter bike and my trail bike. They did!! Dramatic difference and the gloves were instantly comfortable. They fit well, sizing the same as other gloves I've purchased (dress, work, etc.).
Good quality of gloves for cycling, fast delivery.
Outstanding quality of shockproof half finger gloves!
Very cool product. 10 out 10!!