Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality product. Color is great! Product arrived in time!
lovely one
Ordered with a nice discount, can't be happier!
With or without any discount, is a top quality must-have
Its same like in the picture. I am very happy. Highly recommend!
Happy with the purchase, will order again soon
the quality is fine, and the store is a great. recommend this yoga ball
This ball is awesome. I got it for my son to use in class. The third grade teacher allows the kids to sit on exercise balls instead of chairs if they want. I noticed some of the other kids and they rubber seems much thinner. This one is so strong and sturdy! My son loves it and says he has the best ball. Supposedly the other kids agree. Lol
I was very pleased with the quality of this ball. Some of the others I looked at were upwards of $80. I can't afford that right now. I was just diagnosed with fibromyalgia, degenerative disc disease and herniated discs. I needed a ball to do safe exercises at home between my physical therapy appointments. I would definitely recommend this product to anyone. It is well made and easy to inflate, and definitely the right price. I will be buying a smaller version in the near future. Thank you for an inexpensive quality product!
I bought this for sciatic pain while pregnant. It causes so much tingling and numbness in my legs that I cannot sleep. I’ve had this for a few days now, and sitting on it for a few minutes before bed has helped so much! I haven’t used it for labor yet, so I’m not sure how that will go, but excited to find out.
This ball is great. My husband and I are not small people and we can both sit on it comfortably without fear of it popping. It feels stable and holds air well. After we initially inflated it and used it, we did have to add more air once the ball had stretched a bit but it has been great.
If you need an exercise ball this might be the ball for you. Good sturdy material. Takes a good amount of weight. Ball has a good bounce to it, very good to do sit-ups and stretches on. Perfect for home workouts. I would recommend a non-slip flooring to keep the ball sturdy. With so many choices out there I'm very happy with my purchase.
Pretty good fitness ball, surprised it came so fast thx
exercise ball came quite fast. Love it!
greatly made