Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lantern bomb, experienced in the forest in-29 more than 8 hours in the Frost did the technique!!!
Светит отлично но батареек хватает на пару часов вставил старые с ноутбука хватает на долго
The goods came. Delivery. 11. There was a message that sent from Moscow to Kamchatka, but lost. Only 16.12. Found it, brought the courier. Packed in a box and a small pupyrku (they were hoped for TC). The cover that closes the batteries is thin rubber. Batteries in the kit, came charged. It is stated that the sensor shutdown, until found. We'll check in the dark, we'll finish the review.
Good items but not good packaging for the trip, boxes crushed and lucky the items damaged.Won’t buy from this store until the packaging is done better.
Very good Great congratulations to light mode sensor have press the on and off until Blue LEDs ass not have manual many will return thinking that is defective OK
I liked the lantern in the Princep. It shines well. Delivery osenb surprised, brought to the apartment in 5 days
Everything is fine) delivery 4 days to Samara, Batteries Included, charged, everything checked works, packed well, dostatka sdek to the door, I will use the evening to check, if I complement the review! Seller recommend!
Delivery fast. Lantern fire. It shines super. Everything works. Set as ordered, batteries and charging!!!! I recommend the store!!!! Thank you
Great products! Highly recommended!
The order was delivered in 11 days (Russian Post), the track was tracked. Packed in a regular package, but everything came intact. The lantern is cool. There is a small minus, in the mode of the sensor the lantern with sharp movements turns on and off itself.
All received thank you. At delivery, the case of the box burst, but the lantern itself is intact and works. The only thing that upset me is the charger does not fit the vase cigarette lighter, it is smaller. Well, in ostolny satisfied.
Recommend this shop lantern good quality
The Lantern arrived quickly, the courier delivered home. The lantern is generally just healthy, very bright. I really liked him. The box is only flimsy and has already been cracked, the lantern in it in the assembled form (as it should sit on the head) does not moisture, you need to constantly fold to put in a box. Batteries are weak, worked only 1.5 hours, May after charging will last longer, but although I doubt, it will be necessary to buy better batteries. Would make the box stronger, and the size, so as not to constantly lay out the lantern, would be a bomb. Product and store I recommend definitely.
A good flashlight with a beam adjustment of the lens. The light of course is not 200 m as described by it is 60 meters but answers well. Batteries that in the kit did not buy advise buying them not on Ali, but looking for Japanese or Korean quality. The capacity of the batteries is very small.
Lantern box But in the future it is necessary to put batteries with protection
Flashlight Super! Thank you very much to the store. Shines perfectly, complete complete set, the sensor works!
Very good build quality and fitting. Easy to handle. Easy to store in the box, although it is a little to small tonstorw it including all the chargers.
Fast shipping, communication with store a 10 just like the photo I love