Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shines well but the battery holds little. At the beginning of the village in half an hour. After several recharges, it holds about an hour.
Pretty. Bright. Equipped according to the order. Battery working. The elastic is not very, you could be more dense. And the length of the cut, although my head is small. Apparently in the process of use will be strongly stretched.
It shines well. Battery working, came charged. Plastic-for accurate use. Charging-micro USB.
Delivery fast, excellent headlamp, on the battery, charging cord included, two modes of operation, there is a magnet, a convenient strap, thank you very much to the store!
Thank you very much store! Order sent fast. The flashlight corresponds to the description. The kit came all as ordered. The parcel went about two months. Everything works. The flashlight is excellent, I recommend.
A good flashlight, almost does not heat up and does not flicker, it's very important for me. It's good that the battery is removable, it's convenient!!!
Until it turns on, ordered without a battery. Do not do so, I advise you to order with a battery if there is no such battery at home
Flashlight is excellent for your money.
The order arrived in 36 days, received at the Post Office, packed in a Duper and an envelope from the inside with a film. Got it all intact, works. I did not communicate with the store.
Qualitatively, accessible, promptly! Recommend)))
6 weeks from China to Belarus. Nice lantern. This is not the first. They work fine. AKB lasts for 5-7 hours with an average glow of a long lantern
Order 6.08.20 received 17.09.20. flashlight as in the store's photo. otherwise let's see how it will work
Cute flashlight. The weight is heavy. It seems very clear. One button. Switches two glow modes and switch the lantern. The elastic holds firm. In the direction of the luminous flux adjustable. When charging, the red LED flashes in the button.
The goods arrived on time all is OK. tracked current in China until arrival in Russia. Everything works. cord to charge is. The goods are sold well.
On this page (4001197432488. HTML) changed models-I ordered a package F for $3.05 and got that, what ordered (in saved when ordering a basket from package F is the same picture, like now U package H). The attached white USB-cords are only for charging (it is not able to transmit data). Everything is very high quality for such a price. Pleased with both kinds of light. Focusing fixed-narrow beam-just right for strong lighting area with a diameter of 3 cm. The battery is sealed inside. Disassemble the flashlight did not work-probably, the covers at the ends are snapped with internal latches, they can not be reached. I think you do not need pocket lanterns-it is better to buy two such headlamps. This one is easy to use and stands vertically.
Exactly as described, battery included, two separate clear lights. Shipment and delivery took only 19 days, double bubble wrap packing.
The flashlight is good, I liked the light well as I need to work. Charging from USB. One of the best value for money. There was a week in the mail.
The lantern is very decent, took for 300 rubles with ACUM and wire, 2 lamps, one diffuses light, the second direct beam, three mode, plus SOS mode separately, shines very bright, I recommend. Delivery to St. Petersburg for a little more than a month
Went without tracking, more than a month. But everything works fine.
The goods came, there are four lighting modes, very bright. Seller Thank you