We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On all orders
No questions asked return policy
mike@outlastoutdoor.com
Worry-free shopping
looks nice!
Super I really recommend quality, thank you to the store I am very happy with my order again thank you
MU is very happy
Great bag, good quality, big and convenient. It is a good bargain for the quality, design and size. Service was nice and fast, 15 days shipping to Paris. There was a gift in addition to the bag, a nice surprise.
Very fast, good quality. Very satisfied
Live is much better than in the photo. Very satisfied
The most that is needed is not small is not great
Decent backpack. A few weird design choices, but i brought it mainly for the size. It fits my 17" HP mobile workstation, which is about as big laptops come, and is still comfortable, even riding a bike. Good materials and zippers.
Really nice backpack, elegant, my 17" notebook fits perfectly and have lots of space on top of it, because you can extend size 4" more unrolling the zipper part, it is very confortable carrying 12 pounds or more and it is plenty of pockets, you can have clothing for 2 or 3 days (without shoes and jacket) and the notebook, that's why i bought it.