Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of these watches is very good (materials, Assembly), there is nothing to complain about. The only thing that does not like is the tracker time about 4 days. By functionality: The recommended application put, works, here only the weather is not (a little more inaccurate translation in the application). Everything else works. I liked the function of searching for the device (or you look for a phone with a watch, or vice versa). Power clock and tracker independent! Sat down tracker-the clock continues to go. The clock itself is accurate. The strap is very pleasant (there are quick shots). Say there's something special about this watch, I can't.
Looks good quality. Thank you.
Everything is fine. I recommend both the product and the store.
The spectacular watch. The application is a furalla and nothing exact. I already ordered brown leather strap to fit Top!
Did very well. The only flaw the app. Also want personal sensitive data. I didn't agree to give my data. Disappointed dall APP. Watch very pleased…
Came very fast about 15 days. Product as described fully recomended the store!
Much delay but it was local problems in my country the store responds to queries very well
Трекер совмещенный с обычными кварцевыми часами, на этом все достоинства заканчиваются. Заряда для трекера хватает на три дня, после чего благополучно отключается. После включения часы на трекере сбрасываются - требуется повторная синхронизация. Да-да, кварцевые часы и часы в трекере живут сами по себе без какой-либо увязки. Приложение для смартфона китайское, с кривым переводом, запросом полномочий на все что только возможно, глючное и высаживающее батарейку. Водостойкость не пробовал - есть большие сомнения на этот счет. Итог: зря потраченные деньги.
Product arrived early, came very well packed. As the quality, the principle is great but just in time to see, the charger they already had not much affection as the clock but you can reveal.
Excelente reloj. Tiene todo lo imaginable de los "reloj inteligente" y es sumergible 50 metros. Tengo que probarlo plenamente una vez que lo cargue. La pinta es magnífica. Muy contento.
Am still testing after leave feedback
After 2 days, in general the watch is good. Looks excellent. Material quality are good. Metal ring around the glass which you can rotate only in one direction is loose and buzzes a little. Also glass doesn't fit perfectly to the ring and you can feel sharp edge under your finger. This are not defects but I decided to write my fellings. COMFIT APP ... steps not count. Water and sedentary reminder doesn't work. Vibration is very low intesive and can't wake me up. I don't feel it. Lead time 2,5 weeks
Excellent product. Arrived quickly. Was very happy with the purchase
Dear Address! The package has arrived okay! Thanks.
Top Seller and Top Item. Anytime again.
Great watch so happy to have them
Product as described, superb watch for the price with plenty of features. Thank you I love it.
Часы понравились, качество хорошее, только приложение никакое, на корявом языке, тупит, не функциональное, доставка 10 дней до Ленинградской области, продавца рекомендую, всегда на связи, на ремешке оказался дефект, пообещал отправить новый.
Built quality is good. battery life: connected to mobile 1.5day only. when not connected it goes on for 4 to 5days.
vypadají, super, uvidíme jak se osvědčí v provozu