Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As advertised. Everything works perfectly (lack of water proof)
Order received in good packaging very well insured, only the watch came somewhat dusty
Me encantó el reloj esta bien chido.. Es un súper elegante y la luz es bien candescente, me regalaron una linterna bien chida.. Vendedor súper recomendado
Super fast and excellent packaging to care for the product, wonderful
Все согласно описанию. Муж нырял с часами, не текут.
The goods came in time, well packed. Quality is excellent!!! Thank you for the gift (flashlight).
Cheap and V good product and delivered is faster than my expectation. Recommend!!!
Great product, fulfill promises Q, really a very tough and rugged, TBM very beautiful, the smart is simple, the warnings are very basic but work as promised, delivery was very quick about 15 days, I am super satisfied, really here in Brazil, Difícilmente could buy a watch that postage this value I recommend.
Excellent product, I agreed with description, Bluetooth connection sometimes and complicated, but for its price is very good
Description of very good and detailed. Watch looks decently. The commodity czekałem two weeks. Pack for paczkomatu. Watch works well. Operation intuitive, but is also anglojęzyczna manual. Watch I use without application, but all functions work. Is time, date, pedometer, calories burned, stopwatch and alarm. Firmly with applique is more features, but what I have me enough.
Delivery three weeks in Stavropol territory. Track tracked. By the barcode on the business card downloaded the app into the phone, when connecting time and date configured automatically.
It is great watch. They are solid, good quality, equipped with tempered glass. I don't like that seconds are the same as minutes and hours. I don't like that there is no countdown timer. However that was all in the description. Seller is good. Please restart the watch if time didn't updated automatically after connecting via app provided.
Perfekt supplied works perfekt
Really nice and well made. I didn’t try it under water though. I recommend it!
Good
For now you are synchronizing beautiful Bluetooth we will see by the side after if the battery Duracell long ago for now nothing to say good the delay of
Watch equally in description, top. Recommend the store and came a lantern gift
The quality is good, of the minuses only the absence of a vibrating motor for notifications, because the sound signal is not always heard. Came quickly, packed well, track number tracked.
Very good watch. All as promised the sales at a high level. And sorry for the quality of the photo.
Wonderful watch, great service! Thank You! Victor Silva