Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast, excellent product quality
Came quickly from the Russian warehouse. Took cloud up 2. immediately collected. Longer of course than my past. Good one and a half. If one and cloud up 1 should be behind the eyes. I took it because the two people had a part at the spacers, unlike a single one. The quality is good, I think not worse than that for 17...
Gistei product. Need to be tested on camping.
Tent Super! I came quickly, all the details are in place. If it's not cold on the street-you can sleep without a top awning, then you can see the stars :)
great quality and need to be tested
The tent is assembled quickly and easily, for hiking as hiking and cycling is suitable in my opinion perfectly. The color took dark green, for the forest is the perfect color. Slightly confuses the tent itself, it just rolls on top and puts on the stretch marks, but on the other hand, it can be more convenient. While I have not experienced in fact, it is difficult to give a more complete description, but in general I am happy with the purchase. Everything is sewn quite qualitatively.
All right with the tent good terminations and I didn't find details in the garment, the floor is thin but the footprint helps a lot, the stakes and rods feel good quality. The shipment until it arrived in Chile was quick but in the sorting center it stood as 1 month.
Tent is super, just a dream for an easy-walking tourist, modern materials, unusual accessories, the first time I see this, aluminium anodized arcs, lightweight, anodized and very durable pegs. Tent type three in one, can use futprint as Plaid, futprint + top awning is a type of beach tent from the sun, well, as a regular tent. Inside the tent there is a pocket for small items and a hook for a flashlight. Everything is qualitatively sewn, corresponds to the description, except for the color of the hood, I was sent Gray, in the photo they are bright green, but it's not scary. The only remark on the tent, there is no central fastening of the tent to the Arches (ropes or Velcro) so that when stretched, the tent did not move in the direction of tension! Quickly summer, I can not wait to check the tent in the campaign! Delivery to NSC took 2 weeks.
Shipping fast. The tent is light, compact. Seams and accessories are quality. Arcs look durable. Pull and loop with light reflection. There is more than enough room for one person. Tall enough. With the growth of 162, you can sit freely. In the tent there is a window for ventilation. On the ceiling is a hook for a hanging flashlight. Attached is an additional mat under the tent to enhance water resistance. Although the bottom is so well impregnated, in my opinion. I am very pleased, I can not wait to try it in the campaign.
Палатка хорошая, очень легкая. Подойдет только для летних теплых походов, так как внутренний слой на половину состоит из сетки.
I love this campaign House, it's light, it has enough room for one person and his backpack. I haven't used it in nature yet but it looks very tough and good quality at a very price rasonable. The color I liked very much and the store was very kind at all times. I totally recommend it.
Awesome quality! In my opinion nothing compares to that in the terms of price/quality ratio. Great product.
The city of zeloriy is a city of 3. On the viglade all kind pass and without nuansiv. In the walk is not Buly
Delivery occurred very fast. The tent is aprovadíssima! Already caught rain and wind
Even with the postal strike in Brasil, arrived very early excellent communication with the store. Now is to test the product.
Tent top, who makes ideal trekking she is a cost effective, lightweight and compact, material quality!
Ultra lightweight, easy to assemble. Great for value. I’m not sure about the durability. とてもかるくてよい
Chic Light tent. It's very cool that it is possible to put first an external awning.
Took the cloud up 1 210T. Tent amazing, very light and durable material. Still not tested on, but know who has and know that she is sensational. Arrived in 20 days, very fast (am SP).
very light tent with high quality. is a bit small for 2 people, but I will use it alone so it's great!