Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks ok. Extendable only at home.
Tent of excellent quality, came for a week. Very high, above all that I had. Spacious. The walls are practically sheer. We are waiting for spring to evaluate in practice. Recommend!
Купила 21.06, заказ пришел 30.06. Отличная палатка, успела потестировать и под дождем, и на ветру. Если бы выбирала сейчас, взяла бы модель с юбкой. Когда дождь течет, хорошие шансы, что замочит рюкзак. Ну и от ветра защита дополнительная. Ставить и собирать удобно, вдвоем в палатке комфортно - места хватает. 2 тамбура - можно вылезать и не тревожить соседа.
Excelente barraca. Mantém a leveza de uma barraca técnica, com espaço considerável. Recomendo.
Excellent, store answer my every question and five star for communicaton
Палатка приехала из Польши, не смотря на то что говорили что склад в Украине, при установке наружного тента, троссы были не на месте швов, возможно из-за слишком длинных троссов.
The store is amazing! Lightweight and materials are of quality. I have used it on several bikepaking outlets and great value for money.
One week after I ordered the product, it reached Turkey. 10 days later I got the delivery. I got it on the summer sale, and it went perfectly well with the discount coupons. I paid 178 pounds of customs duty. The same tent is sold at much higher prices in Turkey. Those who consider taking can take without hesitation. I preferred the green model without a snow skirt. Their specifics as indicated. There are 2 entrances and balconies. There are 3 pockets and lamp hangings in the inner awning. The seams look sturdy taped. Height is good, you don't sit two bends inside. A lightweight tent, easy to install and collect. I haven't had a chance to try the camp yet, but it looks handy. My only negative comment. I requested e-invoices from the store. They asked for my email address, said they 'd send a proforma invoice. But not despite my reminder.
The tent is as showed in the site. It is as light and the weight is a little lighter than informed in the description what is an advantage. The finishing seems to have a good quality and I hope it last for a long time.
It looks good. Time will show.
Siparişi verdikten tam 30 gün sonra elime ulaştı. 233 tl gümrük vergisi ödedim. Fotoğraflarda göründüğünden çok az daha koyu renk. İçinde üç cebi var bir tanesi yukarıda. Ama ürün çok güzel, gerçekten çok beğendim. Kesinlikle tavsiye ederim.
Barraca aparentemente muito boa. Esse material 20D é muito fino.
I really liked tesekkurler Naturehike☺☺
Tent of good quality, corresponds to the description. Everything is thought out, tips in the form of colored arcs and slings accelerate the assembly. But the pegs are funny, the green color is cool)) Came tent fast 18 days from China to Ukraine.
В целом не плохая палатка, при первой установке тут же оторвался 1 крючок, был плохо пришит, надеюсь косяков больше не будет
The product arrived in time, the store takes our questions into consideration, the package arrives well packaged in Algeria. I recommend it. Thank you
wysyłka z magazynu w pl. po 3 dniach paczka została dostarczona. namiot dobrze wykonany, przemyślany. wszystkie elementy z dobrej jakości materiałów.
Sound tent, lecturing and compact. Weight assembly-2,3 kg (can be reduced due to covers). "+": Aluminum arches on magnets-it is very convenient to collect: they themselves are inserted into each other. On the litter and on the inside there are clips, fastened with the skirt of the outer part (can use mat + arcs + top, or mat + arcs + Inner). The seams are glued, the corners are reinforced. Good volume: my 195 cm is normal in height, in width 2,5 thin or 2 large. In height, I sit not bent, another 10 cm stock. "-": There are little places for backpacks inside, or in small tambors on the sides. The window is small, the ventilation is weak. Cross arc-crossbar in the center strongly pulls the fabric of the top. The bottom is thin, you need a mat. Asymmetrical: in the legs of the arc less, you need to consider when assembling.
Very fast! Tent very light. Unfortunately for try I will have to wait for the end of the pandemic