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Naturehike Star River Camping Tent

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Features:

  • Double Layer & HIGH-QUALITY: [20D rip-stop nylon]: Rain fly and bottom are made by 20D rip-stop nylon to make its waterproof index above 3000mm. [Tent poles]: 7001 space aluminum can supports most heavily wind rain and snow. [High-quality details]: It is not limited to reliable YKK dual zippers, mesh interior pockets, incredibly durable rip-stop fabric materials, full-coverage rainfly and firm lightweight structure, to stand up to your biggest adventures.
  • ROOMY & LIGHTWEIGHT: Easy setup, plenty of room for two adults. Interior Size 7’1” x 4’4”x 3.6′, spacious room for a good sleep. Not only is it spacious, but also it’s lightweight! This ultralight 2 person tent only weighs 5.4 lbs.(Including tent, foot print and all accessories.) It is very compact with a nice carry bag(5.9″x17.7″) and it is extremely easy to carry with!
  • EXCELLENT DESIGN: If you wanted something extremely easy to put up, enough room for 2 people with their pack, this tent will be your best choice. This tent has two door and large vestibule on the side provide extra storage for your backpack or shoes. Two side door access will be more convenient. Additionally, Large mesh sections on the tent body allow for greater VENTILATION throughout the tent making it great for all seasons.
  • 4 SEASONS: This tent is suitable for 4 Seasons and perfect for Hiking, Backpacking, Beach, Hunting, Hiking, Travel. With or without snow skirt free reference for high mountain snow camping.

 

 

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Shipping & Payment

Shipping and delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://outlastoutdoor.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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