Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoyed. Light, easy and quick assemble,
Objective feedback about the tent moongar 2. Bought 11.11 for $107. Decided to buy because of its weight + internal space. Very pleased. I use together with a inflating mat from naturehike-this is the perfect combination. The green color is just poison, already the eyes burn out. I am 193 cm tall, inside I have enough space, legs and head do not rest in the fabric. Inside, two pockets for small things + 1 large above the head is generally torque what utility. The first installation of the tent took about 5 minutes, as much as its full disassembly, everything is very convenient and thoughtful. The only thing not very much is the color of the pegs it is green, kaaamon, how convenient it will be for you to look for them in the grass) Sold recommend. Sent on the third day, delivery fast-less than a week! All good shopping.
very very very beautiful, excellent finishes, I was very happy
Folded tent, in full set, in case, only 40 cm, and not 50 as written in the description. It's just super! Without problems, it is placed in a small backpack of 30 liters. Zippers work without snacks. There are no cuts anywhere. Immediately attached the inner pocket of the tent on the ceiling, when folding the tent, left it there, not to hang it again next time. Also on the ceiling there is a hook for hanging a flashlight, two ventilated windows, and two pockets on the walls inside the tent. We lie together with comfort, we do not interfere with anyone. In a set of 10 pegs of green color. I'm waiting for summer, I'll probably test it in May. I went from Russia to Yekaterinburg in 6 days, delivered the courier service IML to the apartment. Weighs a tent with a full set, in a case of 1937 gr., an additional bottom in the case weighs 239 gr., I will always do it, so as not to break the bottom of the tent on uneven.
I bought the tent from 11.11.2020 discount, reached my hand on 19.12.2020, covid 19 came a little late because of the problem but in this I guess the store has no defect, the tent looks very good and good quality product, especially the color is very nice after the camping experience I will make additional notification. The seller is very concerned and answers questions quickly
еще не тестил, выглядит надежно, понравился цвет, внутри очень просторная. понравилось что футрринт можно использовать в качестве тента
The product came very quickly, unfortunately the green color ended, I had to take green with gray. Now I'm waiting for spring/summer to try it in action.
Палатка огонь за свои деньги. Очень лёгкая. Из России в Краснодар за 3 дня.
There is no proof to the weather but it feels very good quality, the cover and mat pass water test without problems, very light and spacious. Fast shipping
for bike packing. for one person to big tent. Good store. 1 week from Poland office.
Super! No words. For such money in Belarus you can not buy! We have $250-$300. And take it for $100. Fast shipping.
The parcel came quite quickly, 20 days to Belarus. Customs duty to pay did not need, on the parcel indicated the price of 15 $. It was packed in a cardboard box, so it was necessary to unpack carefully not to cut the tent. In the kit there was a futprint. Set up a tent for now only at home. Materials are very high quality. The design and details of the tent are well thought out. Going easily by one person. Inside the tent is spacious, two people can live in it with great comfort. You can even sleep three times. I think that for the winter this tent does not fit, because in the inner tent immediately begins the mesh, in which it will blow out from under the awning. Both internal and external awning can be put separately. The tent in full set with futprint weighs 2,4 kg, but the weight can be reduced if needed. Of the minuses only central arc, which does not fold up to compact sizes (for led hikes can be critical). And so everything is super. The tent is gorgeous! Recommend!
Excellent light tent for hiking or cycling tourism in the warm season, made based on MSR Hubba NX. Due to the use of a skeleton with hubs, the internal volume is simply huge compared to the same tent of traditional construction. Weight with a futprint-about 2.2 kg is important when you carry all the gear on you. Wind resistance is satisfactory. It is collected easily and quickly, disassembled/packed a little longer-it's a matter of habit. The nuances are as follows: Inside the entire grid-ventilation is excellent, but in the wind it blows more usual-be sure to take a rug and a sleeping bag, corresponding to the weather. The material of the awning is very thin-be neat with it, do not be lazy-fix to the frame and stretch well, so that the wind does not spoil. I advise you to fold the frame separately from the rags. Complete pegs are beautiful, but keep slabenko-it's better to replace. In short for pecks is tent Super, and auto-alco-шашлыкерам I advise you to look for something stronger and stronger.
The tent is good. Order satisfied. To St. Petersburg was 3 weeks, the courier delivered to the door. Color saturated. We collected at home, I could not wait to see)))) everything corresponds to the description. Inside there is a "shelf" under the ceiling and a hook for the flashlight. Two windows with a window. A separate substrate goes under the bottom.
Fairy tale, recommend
love it, shipping to cnx by DHL in 8 days. Used my camping so beautiful tent.
палатка супер,привезли прямь до двери,первый раз так)
Tent fire, all as in the description. Only pegs would not put green, but red) delivery to Moscow 3 days from the warehouse in Russia
Палатка супер, правда пришла на 2 недели позже чем тамбур ;)
haven't had a chance to open it yet. I'll do a review in a couple of days.✌ gave 5 stars because i don't foresee any problems.