Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality. Delivered fast. Didn't tried it yet in the wild. But I am positive about this one. Recommended.
Top, super, everything perfect, beautiful colors, quality top,méér than month to Netherlands been raised .... máár did Worth
Очень легкая компактная подушка, клапан с кнопкой - очень удобно сдувать и надувать. Приятный на ощупь материал. До екб доехали меньше чем за месяц.
This trap is quite good and went to the pillow. The pillow was ordered from another store. Delivery to Peter in 6 days.
Delivered in 2 weeks. Quality is normal. Good luck and prosperity to the store.
Pillows look very high quality, convenient valve for inflating/blowing, cover, pillows a little rustle.
Классный комплект. Масса комплекта около 200 г, из них сама подушка 85 г. Строение клапана позволяет надуть подушку необходимой жёсткости. До Краснодара посылка дошла за 2 недели.
Fast shipment and delivery. Ordered 11.11 took 25.11. To Ukraine delivery of NP. Seller respect.
Nice pillow. I do not take it for the first time. This time with a pillowcase, very pleasant to the touch.
Nice pillows. Convenient valve on the button. A pillowcase with a MCGA shelf adds comfort. This is the biggest inflatable pillow I have managed to find. Very good!
Looks good. folded takes up little space
Delivery to the Moscow region two weeks. Corresponds to the description.
Very satisfied with the pillow, you can pump harder, you can and softer, terribly convenient valve, for pumping, now I think that to sew a pillowcase, it's a pity, Marat's head
It came quickly. Quality is good. X No smell. On the valve is a button for fixing the membrane. Inflate your mouth is not very convenient. It's worth your money.
Good Pillow, delivered quickly
Очень понравилось) Легко надувать, хороший клапан.
Хорошие подушки, форма очень удобная. Вес самой подушки, 83 гр. С чехлом 87 гр. Вес наволочки с чехлом 100 гр. Подушка очень компактная, а наволочка в сложенном виде занимает места как две подушки. Подушка очень понравилась. Брать в походы только подушку или вместе с наволочкой решайте сами.
Very good workmanship. Check valve for air pumping with trigger. Bedding Set delicate and nice touch.
The parcel reached Moscow in 19 days. This is already my second set pillow + pillowcase. Exactly the same in the campaign I "took away" my son. You have to buy yourself. The kit has gone through several approaches and has proven itself perfectly, so I repeat the order. By volume and size, I, an adult, sleep comfortably on it. The son (170 cm) also appreciated, and refuses to return. Inflate the pillow not to the end. The pillowcase is pleasant to the skin, plus it can always be washed after a hike. I really like a two-way valve with a button (mode for inflating and blowing). Why naturehike does not put this on his inflatable mats, for me-a puzzle. An additional bonus from the kit is two covers-they are not exactly needed for the pillow. I immediately insert it in the pillowcase and store (transfer) in the already assembled (blow) form together with spare clothes. The cover from the pillowcase immediately found its application-it perfectly entered the burner naturehike, which is sold without a cover. Recommend!
The product it's pretty fast. Bought pillows for camping, that every time we were coming out with the tents we were should carry well pads. Pads really top quality, טרם tried the same shoes in camping, but checked the same shoes at home, ניפחתי , שמתי cover that comes Ethan ונראה what's good, שמתי head ובאמת comfortable. No תופסות at all Place, lightweight מאדדדד storages, blow molding easy מאד. -Mechanism שעוזר insert air without he runs out only when push the button inside the apparatus so air coming out easily. Lined bottom I recommend product וסלר.