Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery by courier to the door 5 days (Moscow). Packed in film. The tent is sewn smoothly, the seams are glued, the corners are reinforced. Did not like: the bottom of the tent consists of 2 pieces of fabric, one arc shorter by 5 cm, the store answered the question about the short arc that everything was fine. By size: two mats 185x60 in length remains another 15 cm, but the width on one side is unraveling the tent, clearly not 120 cm width. Weight 2.6 kg, complete set. Tambors are comfortable and roomy, the herma 100L is placed and remains a place to go into the tent.
Nice tent. For two There is enough space for backpacks, too.
Excellent service the tent is really good quality as I have found with all the nature hike products I would definitely recommend it to anyone arrived within 5 days to uk 5 stars great communication thanks
good products, quick delivery
Goods for.
The product arrived until Kayseri in 11 days. Not to have any problems. A very sturdy and lightweight tent. Not recommended for those affected by daylight in the morning.
As described. Easy to set up Stands by itself Camp wherever you want Fastshipping+++ 
Палатка хорошая. Весит 2.45кг. Ставится в одно лицо очень легко и быстро. Упаковать обратно больше проблем, но это как обычно. Но сумка не впритык шита, поэтому заходит достаточно легко. Материал тонкий но вроде прочный, швы проклеены. Пластиковые детали выглядят хорошо. Раньше не было таких лайт палаток, поэтому ссыкотно за материал. Дно двойное всегда ставить и тщательно убирать площадку, пробить ткань мне кажется будет очень легко. Можно собирать ничего не отстегивая, ну кроме колпака и так паковать. дуги на концах изогнуты, думал при транспортировке помяли, но нет, так и должно быть вроде.
thank you
Палатку получил, но испытать удастся только в следующем году. Сейчас даже поставить её в комнате нельзя, места не хватает. На первый взгляд, как будто всё хорошо. (если получиться в сентябре вынести её на улицу - дополню отзыв)
Superb, arrived in 6 days. very impressed
excellent , delivered even sooner than expected.
One of the top hook (to hold the outer tent out) that was not sewn correctly. I got a partial refund and some how manage to fix the error (not beautiful but I think the tent will hold up now). Otherwise a very nice tent. Practical truly freestanding design.
The tent successful store can trust you can highly recommend more successful
Superb tente de bonne facture géniale
Brilliant as expected. Great price too. 1 week delivery also fantastic. Highly recommended
as Good as expected
8 working days for delivery to UK.
So far only put it up indoors but looks good. Will try it outdoors next week hopefully. Really fast shipping. Ordered 10 November, was shipped from China 17 November and arrived at the door 20 November