Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought for giving as a reserve when electricity is turned off. First of all, a diffused light was needed for lighting the room. With this task copes perfectly, the room lights up great! For how long it works-I have not checked yet. Assembled soundly. What did not like-a large number of unnecessary (me) modes (off-long _ bright-long _ dim-General _ bright-General _ dim-red-Red _ flashing-off) switched by one button. As long as you get to the right one, you'll get into it.
The flashlight is worth its money. Flashlight weight 355 gram. It shines very decently, especially on the side. The charging function works, I will test and complement the feedback. There is a small minus, this is switching modes, you need to switch all modes to disable the flashlight.
The order was two months (I do not think it was the fault of the store). This is the only minus. In the rest everything is fine. For camping just right. I recommend to buy.
The Lantern really liked. 6 lighting modes. Recommend.
Pleasantly surprised. It remains to see the life of the battery.
Отличный кемпинговый фонарь. То что и ожидал получить.
The Lantern for its size is very bright. 500 meters punching freely. Charging last for 5-6 hours. During charging, the red indicator lights up when charging-blue. Switching mode is not convenient to turn off, it is necessary to overtake all modes. But the design of the lantern is convenient, and you can put it and hang it.
Two months of delivery to Kharkov. The month of the parcel was just whether it lay, or it was not clear where. The packaging was cut and cut, which caused the day at customs and opened it. The description is accurate, it shines cool, convenient to use. Everything works. The store is sociable, throughout communication. Thank you.
The parcel came with a pinned box, but the lantern did not suffer. Excellent multifunctional lantern. Has the functions of a lantern with directional radiation and a lamp. The lamp emits white or red light. Two gradations of white brightness. Red light has also two gradations: continuous or flickering. For how long will the battery charge be enough, it is necessary to check. I recommend the goods and the store.
It came in 2 weeks, everything works and red blinks as it should. I am happy
The lantern came to Finland for 1,5 months. The main section ("search" lantern) shines quite point, although far, what I would carry to the shortcomings, however, in general light, for example, in the dark forest, must be enough. Bought for lighting a dark room or space around, which copes with all 100. The size is compact enough, which is also a plus. Pleased with the capacity of the battery-honest 3000 mAh (measured when charging from 0 to 100 USB-voltmeter). Recommend.
22.10 ordered, 09.12 received in UA. Received under the painting. The lantern is good, in the mode of "lamps" shines very decently, it was enough to light a room of 4.5 m by 3.5 m. In the mode "Ray" is not very far-range (in comparison with a classic lamp), but it shines quite brightly. For fishing, hiking and tents-"Most It". Or to sleep at home if the accident happened by electricity. Purchased for $11.99 and free shipping.
Great ! conform with the description ! works without problems, strong light.
Доставка долгая, больше месяца. Коробка помятая, но фонарь не пострадал. Сам фонарь очень хороший, удобный! Рекомендую всем!
Фонарь яркий, покупал для дачи. Заряжает тел. Флагозащищенный. Зарядка микро usb, входит тяжеловато- можно со временем ушать разъём. В целом все ок. Доволен. До Мск 1 месяц
Went 2 months, otherwise everything is fine.
Long delivery but the lantern itself really liked, compact and bright many modes
Lantern just fire, I thought it would be worse. very satisfied. the store respect. I recommend to buy.
The order drove for a long time about two months. The parcel is well packed. There was a little pinched the box itself inside but these are small things. Inside everything is absolutely whole. I liked the flashlight. Came even not discharged still shines. Included cable yusb and mount. The only thing that did not like it was to turn off all six modes. And so quite a decent product. let's see how much it holds the charge. The store can recommend. if not afraid to wait long for the parcel.
Lantern as in the description. You need to pack the goods better. A little scratched glass of the phanary.