Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product on a reasonable price
Everything good except the box but overall satisfied
What you were looking for!!! Fast shipping! Recommend!
Excellent rear light, very satisfied.
I received my purchase in two weeks and I couldn't be gladder! It happened extremely high-quality. I had never spotted something like it by that day. I'm so glad I attained it though, because it is wonderful! Now this is presumably my number 1 thing and premium wonder that I have had from ordering in webstores. If I could evaluate this good greater than 5 stars, I would. I'm doubtless I'll continue to love it.
It came around the estimated time what was okay. Quality of product fully matches the description.
very quality and convenient, durable .. so basically 'm really very glad
Perfect! Perfect! Good quality. Exact to store description and images. It works great. Shipping took 10 days. Very happy
Accurate sizing and excellent quality. Good work!
Very fast 11 day s delivery, works perfectly, ultra powerful leds, light up the room in broad daylight. Good size, includes manual in English, it is perfect, recommended at 100%
works well very bright easy install
Product as the description. Fast shipping. Installed on a scooter. It looks really good. I hope it lasts a long time.
Just super, bright very much and will be seen from afar, it has already come with Charged. I highly recommend and will buy more
Looks exactly like on the picture.
I would recommend the light, i took it for a test ride and it was awesome that the light brightens as i braked and switched off as i left the bike for a while conserving they battery.
Super, very nice item... Fast delivery.
tail light totally lived up to my expectations. superb store
I really like this bike tail light. very beautiful. Thnx!!
awesome tail light, i recommend!
Very good, arrived very fast.
Everything works. Delivery 2 weeks. Thank you
When such a cheap bike tail light is available online, it's logical to buy it instantly. That's what I did :-)