Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
product is as advertised, solid plastic and properly sealed. recommend the store!
Great stuff. The buckle is reliable. I bought for myself and my wife. In the summer we will use it in hiking. Buy and you. Good luck
Все цело, только немного криво сверху прикреплено. Третья фотография--телефон в чехле. Все замечательно. Сенсор хорошо работает.
Все отлично! Пришло быстро в МО. Качество супер!
Получил, вроде все как в описании. Ещё не проверял.
Perfect everything as expected
All is well store recommend, I will test add feedback
All as in the description. Water permeability has not yet been checked. The only very long delivery, 2 months to the KRD. For the first time, how many I order, put in the mailbox.
All is well, the water does not pass, it closes tight
The cover is interesting, like a test with immersion passed, in fact, look
Everything has come! Before Omsk, the order went 2 weeks!!!) on quality-it seems good, I will conduct natural tests)), true, the smell is a little sharp (in general, everything is fine! I recommend the store definitely!
The goods went for a long time, more than two months. Corresponds to the photo, but it's big, it looks sealed. On Samsung G3 well approached, photos attached. Made soundly, the locks are dense, plastic wire passes around the perimeter. Definitely recommend, not in vain waited!
The track was not tracked, before Peter went 1,5 months. Redmi Note 9 pro climbed with difficulty. Whether hermetically closed or not yet checked.
The parcel came. Delivered to the Post Office, delivery was more than a month. I even forgot about her. About the quality of the cover is good. Previously I ordered a lot of tests in the basin and in the bath and in the sea and in the ocean and everything stood!!! Just happened so I lost the cover (((decided to order another one) still need))) necessary and good thing))))
Соответствует описанию. Дождёмся лета чтоб проверить качество. Достав около месяца.
товар пришел за 25 дней, 52 регион, всë как в описании, редми нот 7,помещается хорошо! спасибо большое продавцу! рекомендую!
Good Goods. You can take it. Recommend. Latch swivel eccentric. Clips well. In the kit there is a lace very convenient, because. In this case, not every pocket is suitable. The sensor works well not tupit.
Water does not pass, checked on papers. Decided to lower the phone. In general, not bad. Outside the water removes normally, with a slight deterioration of quality. But under the water is blurry, but bearable. Without difficulty, you can press the screen, pressing does not interfere. I'm happy)
Apparently, the goods are reliable. Much depends on how neat it is to close with the phone inside. Experiment with paper inside the deffects in the case and leaking did not reveal. Delivery time from 06.11.2020 to 21.01.2021 Looks interesting. Fasteners-clamps are durable. The store is polite and sociable. 4 +
In view of quality, I will check for water resistance I will complement the review.