Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I work full time, and it's hard for me to find the time for workouts so I ordered this set to try, and now I can simply do my exercises everywhere! It's truly a lifesaver!
Very comfortable, quality set is very convenient to use and also provides strong resistance for serious workouts, I really liked, recommend
My wife and I both have these sets. Includes a door jam piece so you can attach the bands to the inside of your house door, hotel room door. Includes an exercise sheet. Bands are well made and should last for a long time. You can use several bands simultaneously. Recomended!
Like advertising, the quality is great, I'm not a beginner and this works perfect for me. Recommended
Work amazing, I tried similar bands in the past but non of them provided this resistance and easy setup, the material is very strong.
The fitness rope looks sturdy, I don’t know how durable it is, I hope it will last long. 100 pounds are enough to practice, good thing for home exercise.
There is another set of fitness equipment, which is very good. I tried it as soon as I received it. The quality is excellent.
Very satisfied with the quality of the goods. Odorless, well done, there is even a sheet with exercises in pictures. The goods came quickly. Quality is gorgeous! Everything was neatly packed in bags.
Corresponds to the description, good product
Very good quality, I love the material
Good elastic bands, good price
Everything is super, the kit fully matches the description
I love it!
All right, including transport bags
Perfect, I purchased some more 'cause I needed to add force. :)
great way to work out in the morning. fast shipping, i got it within 2 weeks.
Quality is good, but I thought the bands would be thicker, and they are quite weak for me. Only the wife will do.