Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product as described! And a great store
Very fast!
Worked great even on the very first ride. I was concerned when I first got this as it seemed a little smaller than the seat I'm replacing. It turned out to be very comfortable. My previous seat would start hurting my sit bones around the 10-15 miles mark but this one allowed me to do almost 30 miles with comfort. At less than half the price of the original seat, it's a great value! :)
Got on time, looks normally, moderately stiff
I have only put through a 5-mile ride to test, but so far I'm extremely pleased with this purchase. It is light and supportive, and the cutouts distribute pressure properly to stave off numbness and protect my butt. This seat is made well, looks great, and is a no brainer for anyone seeking additional comfort without paying a premium. Earlier, riding my bike felt like sitting on a tree branch, now it's more like a cushion. I recommend to every bike rider.
I have an exercise cycle and I could not work out with it much because it was quite uncomfortable. Due to the discomfort, I could not exercise for longer durations so I ordered this one to test and it is much relaxing than the old one. Now I cycle for more than 30 mins which is almost double than before.
I've been using this for my daily commutes and shopping trips and visiting friends for a few days since I received it and it has worked great. If you are doing all-day rides and want a light and comfortable saddle, this is the product for you.
No more numbness. I like its design very much, it absorbs shocks effectively and provides a very comfortable ride. Even after a long ride, I didn't feel any soreness like I used to experience on my old bike seat with padding.
I was doubtful on buying this because it looked very small on the website and I thought it would snap by my weight but it is very light, flexible and strong at the same time. It can withstand more than average himan weight and it is more comfortable than any bike seat I have ever seen.
This seat is absolutely awesome. I bike about 40-60 miles a week and do not wear any additional padding with this seat. The seat is lightweight and extremely comfortable, and so far has held up well with no signs of wear. I recommend.
Perfect product in this price range. The first thing I tested was its weight which is around 170 grams. The I installed it on my bike easily, adjusted according to my convenience and now, I'm in love with this. It is a very innovative and stylish seat. I'd like to recommend it.
This bike seat is extremely comfortable, haven't had it long enough to test its durability. Not much heavier than stock mountain bike seat. For comfort gain, the extra weight is removed. Still reasonably slim for going over it in the trails. Make sure to adjust the pitch for your comfort. Highly recommended by me.
After reading the reviews from experienced riders, I knew this was a good deal. There is absolutely no reason to pay fifty plus dollars for a seat of equal value, comfort, and design. I highly recommend this upgrade on both road and mountain bikes.
Oh my gosh, just put this saddle on and went out for a quick ride, what a difference! This saddle also has more room for adjustment than my stock saddle. Great product!
Have only used it for a few exercises. Seems good for now.
Test on 15 km ATV, really surprising, to test on a long distance.
Comfortable seat. For 50 km did not feel discomfort. Delivery 20 days. For this price - I recommend.
Arrived very quickly! Will install and testing, arrived in perfect condition
a bit rustic but meets the expectations so far
Delivery sooner than expected, looks good quality!
Good product, flexible depending on your weight, comfortable
Very quickly.
Get very fast, 11 days, the material is stretchy and looks tough, but will have to watch if it stands the mountain
Loved the product
Arrived as advertised, 5 stars, but testing.
excellent seat is very comfortable, very good time of delivery, good quality , i'm very satisfied !
Saddle conforms to the description and rather pleasant. To see in time. Serious store and sending very fast.
Delivered quickly and completely in accordance with the description.
nice..tnx
Very fast shipping 17 days looks good product
Very good and light
Arrived very fast, very satisfied, will buy more