Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Package arrived in good condition. Good work!
My tall 6 year old is a little more comfortable now. I have been riding him around on my bike rack with a pillow and a command to hold onto the bottom of the bike seat. I thought I'd need a cargo bike to get him properly seated, but those are super expensive and impractical (they are about as long as a tandem). This is exactly what I needed. It came without instructions, but I figured it out very easily, since all the screws were attached to their parts. I haven't attached the bike pedals yet, but don't really have need of them since they would be under my saddle bags. Some things I didn't consider before installing: 1) If you have saddle bags, they will need to attach with a gap at the top. This seat requires direct access to the middle of the bike rack. I have to put my very wide bag strap on top of the seat. 2) Test the seat before you fasten. You'll need it as far back as possible so the kid is not squished against the handle 3) The handle is not tight - I had to add a plastic device I had from a trailer bike to keep it from rotating around the seat handle. 4) It sits high, changes the balance on the bike a bit, so be prepared.
will try it out today :) thanks for the shipment!
Everything as in the description, everything seems normal, there are of course small losses and malfunctions, but as without them), as I will install supplement the review
Everything is done fairly well. The footboards are made of metal with a thickness of 2mm. The seat is good, long. Yes, the bottom is not very neat, but the main top, and the bottom is still not visible.
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Very very fast shipping!))
All right, what I expected and delivery very fast.
Great seat. My 3.5 year old rides perfectly on the back. We bought the bike rack that supports up to 100lbs to go with this seat.
noproblems with the order, everything is fine
It is simply gorgeous!! The quality is great :)
Accurate sizing and excellent quality. Good work!
The store was very friendly and professional!! The bike seat for kids was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
good stuff, really happy with it
Probably the cheapest price for is available in this store.
Buying from this store has exceeded all my expectations. Thanks for bicycle seat for kids!
Thank You so much for this product. Good quality and good price. I recommend this Store :)
as good as always. will order again soon
matches the product description in full
So this thing is great! Overall it’s an awesome product that is mostly universal but there are a bunch of deciding factors as to whether or not each section is compliant. That being said, it comes with a cute bell but it’s very cheap and not the bell with compass that is pictured but my daughter liked it just the same. I am unsure what the zip ties are for as this seat came with ZERO assembly instructions and I had to reference back to this listing for how to assemble. We cannot use the foot pedals but my daughter just props her feet up on the bar. Great seat for a quick ride for a little barnacle! Pro: -Fairly easy to install once you know what you are doing. -nice looking -perfect alternative for a kid older than a baby bike seat size but too young to keep up on bike trips Cons: -no instructions -not completely universal (understandably as there are many type and styles of bikes) -no safety harness
the quality is fine, and the store is a great. recommend this bike saddle for kids
Buying in this store was a decision of the month :)
Works great on my folding bike. I do wish the handle bar would be longer or at not such a tight angle as it’s right at my seat and I sometimes hit my littles fingers. I have to sit right at the front of my seat which can be uncomfortable after a long ride.