Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered a cool Raleigh cargo bike but found the handle bars to be too far forward. I'm too old to ride comfortably in this crouched forward position. Option 1 was to replace the handle bar with a swept back cruiser bike style. Doable but I would have to replace brake and shifter cables and housing. Option 2 was to try this stem extension. Great choice. It is well machined and mounting was super simple. It looks factory and does not appear cheap/aftermarket/retrofit. It came with various size spacers and a new longer top screw which matched the factory threads. The price was great and most importantly dramatically improved my riding comfort without sacrificing looks or performance. All cables were long enough. It may appear to be a minor adjustment but because my stem is tilted toward the seat the end result was higher bar closer to the seat Win Win. It actually made the ride more stable by shifting the center of gravity slightly back toward the rear tire. Because of the small wheel in the front I had the sensation of going over the handle bar when hitting bumps, now resolved. Older style handlebar stems are different. You would loosen the top screw and this would loosen a wedge at the bottom of the stem. You could then adjust the height of the stem within limitations. In this type stem the height is fixed and the handle bar clamp is bolted to the exposed top of the stem.
Love this thing! I've been powering through back pain with my bike for years and finally decided to try and fix it. I'm 6'4" and riding a prebuilt from Walmart. This extender worked perfectly and was easy to install. It didn't come with instructions, but I figured it out by taking a look at the old one first. It came with one extra extender ring? that my stem couldn't use and still be safe. Make sure everything is tight and it works like a charm. Even looks nice and blends in with the bike so it doesn't look out of place.
Seems very sturdy. Be aware bikes have different styles and size fork tubes. You must get the correct size for your bike by measuring the fork tube.
Ordered two of these for one of my bikes and my wife’s bike. We both prefer a more upright riding position and this extender did the trick perfectly. Excellent quality, simple and quick to install and at a great price!
Just a few inches higher for the handlebar makes my lady so much happier riding! Seems well built and solid construction. I don't care to do any destructive testing, but my general feel is it will hold up admirably.
I installed it today on my road bike an it fits perfectly and makes it very comfortable to ride!
Easy to install and gives the ability to set multiple heights. A must have to raise your handlebars to a comfortable riding level!
Solved our issue. My wife has a good quality mountain bike and wanted to have a more comfortable riding position. This extension was the perfect solution. Quality material, fits nicely, easy to install.
It raised me up and took some pressure off my lower back
Does what it's supposed to do, good adjustments, stays tight
Works awesome for my back pain
Loved the ease of installation and it did just what I needed in heightening my ram horns...
I bought this item to raise the handlebar of my daughter's bike. It worked fine.
Easy to install. Puts the handlebars in a super comfortable position. Very pleased.
I really it! It's easy to install and greatly improved my riding position.
Needed to raise my handlebars on mountain bike and this did the trick
Works great! Raises my handlebars up just enough to relieve some of the stress off my hands and wrists!
Effectively raised mountain bike handlebars to the right height for me. Easy to install, seems like decent quality.
Very easy to install and made my ride a lot more comfortable. Extremely easy on the wallet too. This item was above my expectations by far
This made my bike way more comfortable by having the handlebars a little higher.
Worked perfectly for my old 1998 rock hopper Mountain Bike. I wanted to add a baby carrier and I needed a longer handle bar stem. This worked great. Plus it's now a more upright seating position which is more comfortable. Good quality, great price.
Worked great on my Gravity mountain bike, helps take pressure off wrist.
Works well and looks decent - thumbs up; good value. Raised my arm position up a couple of inches to make road rides more comfortable.
Adjusted to needed height using the provided spacing rings. It feels great!
Easy to install and comfortable
I'm 6.3 ft tall, and I have to seat high on my bicycle, so my whole body leans on the handlebar, it makes my hands hurt because the handlebar is low. After raising my handlebar, it feels so much better when I ride my bicycle!!! So much comfortable now!