Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are According.
great quality - size is exactly as described
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Well received comfortable and works well with the touch of the phone I am satisfied and I recommend
Good to product quality as it could not be otherwise coming from Aonijie, in the absence of testing them I think to run on cold days are more than enough, it has a mini bag to carry keys inside the palm of the hand, curious and good detail from the brand.
Thin, elastic, pleasant. On large men's hands sit perfectly and qualitatively stretch. Touch parts are solid, but work exactly
Already the second gloves I take such, the first one somewhere left (
Perfect!
Perfect item
Fabulous gloves. Delivered quickly and great quality
Great on the hand Works good with the iPhone x and pocophone f1 Great colors as in the picture and not dweald Came very fast delivery The woman liked it less did not sit on the hand as my Recomandation order from this shop
very nice gloves, for a lightly cold weather. works with smartphone screens perfectly
Hello Thank you Super very good very practical and hot I recommend this store Especially be all careful and take care of you all
They're a little thin depending on what you want.
Nice gloves. The smartphone can be controlled easily. I have a size L, took gloves XL and did not lose. A little bit small.
I ordered on 30.10, received on 11.11. Very good gloves, reflective elements perfect.
I've been using them for running in temperatures between 0 and 5C so far. They work as they should. i think they should be fine above -5C. And if you do intense running, below -5C will be OK, too. One drawback was that the part responsible for touchscreen functionality was not cut inside the gloves, so I had to do it on my own because it was quite uncomfortable to have that stiff material inside. Nevertheless 5 stars because they are cheap.
Perfect and very fast. I strongly recommend.
Very cool and perfect acoplan, I'll take others because they're doing great.