Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The length of my 46 came up, but the fingers themselves are not very fit, not usual. But the quality is good.
They're good for the price. They are not very good quality, on the foot they have cotton, so after use, and especially after the first wash, they'll get hairy. I liked the long ones more because they have more synthetic material, they seem to be more durable and comfortable, those were tight on my ankle. Sizes are girls, I buy sneakers 40 1/2 and size M fit my fingers, if you wear more than that ask L. He arrived incredibly fast in Chile in three weeks. It's the fastest and best packed order I 've ever received from everyone I 've bought at chaina. They came in an aliexpress bag and everything, I recommend this shop all the time.
My fingers are either longer or shorter-not all fit to the end, or fit in. Although everything is fine on the foot.
Very good quality. I recommend this product.
Fast delivery, to Moscow in 16 days. A little tight.
Very quick delivery to the UK! I have flat feet and my toes are all grouped up badly, now everything feels right and free. Very comfy!
огонь:))
Excellent thanks very much very good product
cool five fingers :-))
Very good quality, very good, thank you.
I 've tried them and they're perfect for me.
it's my second order, the socks are wonderful!
They fit well and have a very nice touch
Good pairs of socks but a bit too long for shipping, 1 month to arrive in Thailand
Ok
Well received eup.
Quality is good. But with the size-tugovato. I took 43-46 on my 43.5 and climb socks barely with effort. Finger each straight push with difficulty. Maybe you should, of course, but I'll try to take a larger size.
Just like the photo
Delayed but arrived
nice
Good socks made of dense material.
nice feeling. good materials. slow shipping..
Great socks!
Mooie sokken, mooie kleur en goede pasvorm
Cool socks, I'll run in them ten, I'll add a review.
they look good
tutto OK OK OK
Recievin good order. Took about 24 days to reach me.
Very fast delivery, good quality. Socks fit me great (26,5 cm).
The color is the same. The size is the same. Packaging is branded. But it is necessary not to rub
Socks are good, my size is 34,5, but they will fit at 36-37
I am very satisfied ...