Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They don't bulge like others on the ankle and grab very well, they are comfortable and help in the grip to calm the pain
Great ankle supports. Really help with my sprained ankles.
Immediate relief, worked for me, I am buying again.
Very comfortable. I like them because I can wear them with my shoes and it is comfortable
Unlike a typical ankle brace, this wrap works like a brace with the abilty, based on how you wrap your ankle, to put direct pressure on the area were you need the most support. After wearing the wrap for a week straight, my ankle pain has been substantially reduced.
Fits well, very comfortable, it’s not bulky, so able to wear socks and shoes without realising you are wearing it.
I'm happy to say that my daughter is very happy with it. She does competitive cheer and bouncing off, these braces have taken a toll on her ankles. She wore them for the first time this week and she said she felt no pain when landing her tumbling.
Mine arrived today and I wore them for 2 hours. 2 pain free hours! Had forgotten what it felt like!
The ankle braces are most definitely excellent! It came just like the order was advertised on the website. Very high quality and supporting. I've been having ankle issues for quite some time and these braces are some of the best that I've purchased. They don't restrict movement which is a positive for me. I recommend them!
Good quality, Well packed. I received them on time. I'm currently recovering from an extensive ankle injury... 5 screws, plates, torn tendons etc. Having been weening myself off/out of my walking cast over the last couple of weeks, I am in need of a stability aid when wearing normal shoes. So far, this has been outstanding. It's tight enough to stay secure and provide the necessary stability, while thin enough to wear with dress shoes. The quality is outstanding.
I have Achilles tendinitis. This ankle support is fabulous, it enables me to walk a lot better. The support is generally a great big hug around your ankle without the seams causing discomfort. I'm getting another of these, one to wear one to wash etc. Strongly recommend.
I'm 55 and walk 3.5+ miles a day. I've had recurring pain in my Achilles tendons, especially the left. I've tried various compression sleeves but this one have worked best for me. Did two 3 mile walks over the last couple of days at a modest 14:15 pace without any pain. They provide great support but are comfortable enough to wear all day. Recommend!
These supports are really good and offer a lot of protection. I bought them to protect my ankles overnight as I have early onset osteoarthritis and wanted to make sure I wasn't doing any damage whilst I sleep. So far I have not had any issues with the supports.
I've twisted my right ankle multiple times through the years roller blading and playing hockey. This ankle brace really helps on days when I get pain. There are two adjustments that are great for how much support you really need. The look is not bad for going out too. More comfortable than the ones I got from the drug store by far and the material doesn't chafe my skin.
I am 69 years old with a drop foot and circulation issue caused by years of athletic injuries that were not iced. My ankle pain is frequently unbearable. Doctors suggested one of those cumbersome braces. That would be embarrassing -- not interested. I've spent nearly $200 on various compression stockings and discrete over-the-counter braces. Everything was either uncomfortable or ruined my shoes. This little brace is amazing. It's so comfortable that I forget I'm wearing a brace. It does not impair normal motion, which means I can wear it for a nice long walk. My feet don't sweat in it, which is great is summer. And, it looks like a regular sock when I wear one on each foot. I like that discretion. No one needs to know about my foot injuries! I think everyone with a foot issue should give this a try. It even helps with my plantar fasciitis.
I have injured my right ankle a few months ago. There are times when walking or going up and down the stairs hurt my foot. I used to run, walk and hike as my exercise but after the injury I can't anymore. I tried this and now I am able to go back to walking and running. I also wear it on a daily basis . Little by little I feel like myself again.
I like that the item, which I purchased two, is exactly as described. It's adjustable, compression is great,it wraps perfectly,it's not bulky. It does not bunch up or roll, which makes this very comfortable. I purchased these because I have achilles tendonitis and a foot that has been broken in the past, therefore, it needs extra support since I had the hardware removed. I also needed something that wasn't bulky and if need to, I can sleep in with comfort. This item appears to allow me that comfort and support. I ALREADY LOVE THIS ITEM, IT'S GREAT!!!!
This product has been a lifesaver to me for the past few days. I'm a runner, I train with a trainer 2x a week and a cyclist, so needless to say I utilize my lower extremities a TON! Most recently I suffered from a severe sprain in combination with Achilles tendonitis. I recently switched from another brace to this brace and it's been a great transition. This brace helps to create stability and moves well with each step I take. Its pretty easy to put on, so dont be intimidated by it. Its very comfortable and slips in my tennis shoe pretty well (I have the shoe strings a little looser on the foot with the brace). I wear this when I work and it seems to keep me stable and a bit of a reminder to be careful on that foot. So far its been helpful in my recovery. It's definitely helping me gain my confidence back with walking. Not to mention,the price is great.
Wasn’t really sure about this product at first but after wearing them for a day and totally forgetting my persistent pain, I’m sold. Good quality and very helpful with my foot pain.
I have to say that I love this brace. I'm really leery of purchasing stuff like this for support because most of the time they're so unbelievably tight that the discomfort of that outweighs the support they provide, in my opinion. But that is NOT the case with this brace. Because you are completely in control of how tight it wraps around your ankle, you are in control of how much support and how tight you want it. I've been having severe pain with my Achilles lately and using this brace is a huge help. It is able to give me support on days when even walking is painful. It's very well made, does not slip, and does not loosen once you've put it where you want it. I highly recommend this brace!
Good quality - wish shipping was a bit faster but can't complain as these were perfect for me, a person who runs/walks a lot.
The wrap/brace was sized right. I have an issue with pain in my Achilles at my heal. I bought this in order to try to support it so I can still train. I went through an entire whole body workout that was very leg heavy. It included single leg squats, deadlifts, leg press, extensions, curls... there was no pain. The compression is nice and I feel like it supports my entire foot (ankle, ligaments, tendons) very well. It does what I needed it to. Simple design with a low profile so I didn't have to adjust my sneakers and it's not bulky. Didn't really feel like it was on, actually.
I have tried other braces that end up being so tight that they leave big marks on my foot. And needless to say they tend to be uncomfortably tight. And this brace is really comfortable! Because you wrap the brace yourself you can make it as tight or loose as you like. Yet, it definitely provides support. Great to buy. I recommend it to others.
Very nice quality, the product matches the description and is perfect to the shape of the foot. I had a Grade 2 ankle sprain a few weeks ago and this product is perfect in helping me recover. I feel no pain when wearing it and I can walk without any issue. Thank you so much for this lifesaver!
Quick delivery and the support of this brace is fantastic. I can wear it while playing sports and have no doubt that I will stay safe and keep my ankles strong in the process. Good buy.
I have flat feet, I pronate, I also have Morton's Neuroma. Your support is the first one that has helped all those conditions at once. I put it on and it corrected my pronation and stabilized my mid foot and ankle. That changed my gait and made my feet feel but better. I wore the braces for 16 hours yesterday, there was no pinching or binding and the support was consistent on ever step. The braces are easy to put on fit inside all my shoes.
Great product - I like the black color and it slides on easily. No issue in walking with this brace - I can leave it on for a long time and I feel like it's not even on. High-quality material.
Great company to buy from - very responsive to all of my messages. High-quality braces for both ankles. Recommend!
Arrived ahead of schedule, excellent product.
It's a great product. I can feel it holds my ankle. It arrived in 40 days to Macedonia. If your shoe size is above 41, go for the XL.
I've been wanting a supportive wrap for those times when I'm not in a lace up shoe. This product is perfect for my ankle weakness. I just walked a mile in my slip on walkers without any pain or sense that my ankle was turning in. I have tried it with sandals and loafers and the fit is very comfortable. I certainly will use it with athletic shoes too, but my goal was all about the fit as described. I plan to order another pair today!
I ordered a small cause I wear a women’s 7 but it’s a bit too small. Having a hard time wrapping around the ankle. I would suggest a size bigger for myself but I’m gonna try and make it work.
Quality is really good for the money. Holds the ankle well when running or sitting. I recommend to everyone who has a problem with his / her legs and feet.
The adjustability is so nice. It really allows you to apply the right amount of compression. That was always my issue with other braces. So needless to say I'm a huge fan of these for their adjustability. Oh and they're very comfortable.
I get bad aches from standing all day, so I ordered these to try. Immediately, I felt a difference and the pain was gone! They are truly a lifesaver. I will be ordering a pair for my mother as well!
Better than expected! Great support without being bulky. Feels and fits comfortably in my shoes with or without socks.