Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Hong Kong will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of purechamps (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://outlastoutdoor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super leve! realmente de fibra de carbono. fácil de dobrar, fácil de guardar. otimo para as minhas corridas.
Im very happy with this purchase, the poles are very light and unlike two other stores this one came through with the delivery.
Excellent product and very attentive vendendor
nice product, perfect fit 120 cm for 176cm height
very fast delivery.. up to 2 weeks. thanks, product looks good. i will test in incoming days
Poles very light. Sprawdziły on gear mountain bike 240 km. High quality.
Good Fast Shipping
Top for your money!
Sticks quality. Weight, as expected, is understated in the description. The cord in the sticks is quite strong, I hope it will not be stretched soon.
Przesyłka szybka. Kijki porządnie wykonane, łatwe rozkładanie, lekkie. Przetestowałam na dystansie 36 km w górach, dały radę.
excellent produit. livraison très rapide.
Just as it looks in the photo
Received quickly. Not yet tested in real conditions but the product looks good.
Straps are not adjustable. I was not sure how this would work for me, but I like it. Because of this, your hand ends up about 5cm below the top of the pole, even if you wrap the strap around your hand. So order a bit longer than you need. Really like them but have only used twice, need to test more.
Very light sticks. The case looks reliable, but here the rope causes doubt. I think that she can get over it after a hundred years of use. In general, sticks are satisfied.
They came identical to the images, very fine and light, of excellent quality.
feel well, the handgrip is kind of rough (it's ok since you wany to get a very light pole). hard, quick, light and stable. great poles!
Stick very top, really beautiful and light, fast delivery, LED 1 month and not taxed in additional feedback will post the weight, because not weighed my is 120 cm.